Privacy Policy

1General Information

Protecting your personal data is a particular concern of ours. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, BDSG, TDDDG). In this privacy policy we inform you about the most important aspects of data processing in connection with our website and the business relationship with us.

2Collection and Storage of Personal Data

When visiting the website

When you access our website, the browser used on your device automatically sends information to our website's server. This information is temporarily stored in a so-called log file. The following data is collected without any action on your part and stored until automated deletion:

• IP address of the requesting device
• Date and time of access
• Name and URL of the retrieved file
• Website from which access was made (referrer URL)
• Browser used and, where applicable, the operating system of your device

Processing takes place to ensure a smooth connection, the comfortable use of our website, and to safeguard system security and stability. The legal basis is Art. 6(1)(f) GDPR.

When contacting us

When you contact us by email, telephone or via a contact form, the data you provide (name, company, email address, where applicable telephone number and the content of your message) is stored in order to process your inquiry and in case of follow-up questions. The legal basis is Art. 6(1)(b) GDPR (initiation of a contract) or Art. 6(1)(f) GDPR (legitimate interest in answering your inquiry).

Within the business relationship

In the context of the business relationship, we process master data, contract and order data, and payment data to perform the contract and to comply with legal obligations (Art. 6(1)(b) and (c) GDPR).

3Disclosure of Data

Your personal data will not be transferred to third parties for purposes other than those listed below. We will only share your personal data with third parties if:

• You have given your explicit consent (Art. 6(1)(a) GDPR)
• Disclosure is necessary to assert, exercise or defend legal claims (Art. 6(1)(f) GDPR)
• A legal obligation to disclose exists (Art. 6(1)(c) GDPR)
• This is necessary to perform the contract with you (Art. 6(1)(b) GDPR), e.g. to contracted shipping, logistics or payment service providers

Within the Transmare Group, data may be transferred for internal administrative purposes insofar as this is permitted on the basis of a legitimate interest (Art. 6(1)(f) GDPR).

4Cookies

Our website uses only technically necessary cookies that are required for the proper operation of the website. These cookies serve to make our offering more user-friendly and secure. The legal basis for the use of technically necessary cookies is Art. 6(1)(f) GDPR and § 25(2) TDDDG.

You can set your browser to inform you about the setting of cookies and decide individually whether to accept them, or generally refuse to accept cookies.

5Embedded Fonts

This website uses web fonts (Google Fonts) for consistent typography. When a page is opened, your browser loads the required web fonts into its cache to display text and fonts correctly. To do this, your browser must connect to Google's servers. This makes Google aware that our website has been accessed via your IP address. The legal basis is Art. 6(1)(f) GDPR. For more information on Google Fonts, see policies.google.com/privacy.

6Retention Period

We store personal data only for as long as is necessary to fulfil the respective purpose or as required by law (in particular commercial and tax retention obligations, typically six or ten years). After expiry of the respective period, the data is routinely deleted.

7Your Rights

You have the following rights with regard to the personal data concerning you:

• Right to information (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object to processing (Art. 21 GDPR)
• Right to withdraw consent (Art. 7(3) GDPR)

To exercise your rights, an informal message to the contact details above is sufficient.

8Right to Lodge a Complaint with the Supervisory Authority

You also have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data (Art. 77 GDPR). The competent authority is the supervisory authority of the federal state in which our company is based: The State Commissioner for Data Protection and Freedom of Information of Mecklenburg-Vorpommern.

9Data Security

We take appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

10Validity and Changes to this Privacy Policy

This privacy policy is currently valid. As our website continues to evolve or due to changes in legal or regulatory requirements, it may become necessary to update this privacy policy. The current version is always available on this page.

As of: April 2026